FAQ

1. Who will pay for customs duty?

It is buyer who should pay customs duty.

2. LED Lighting use of the plug and voltage, is consistent with the normal use of my country standards?

Yes, we will be in accordance with the standards of electrical appliances in your country, to send you to meet the requirements of the plug, EU Plug, US plug, AU plug, UK Plug and so on.

3. What if I'm dissatisfied with the product?

(1)So sorry to hear that. We guarantee you will be 100% satisfied with the quality of your product. If you're unhappy with it, please contact our Customer Service who will be glad to help.

(2)When contacting Customer Service Team, please give your order number, a short description and a photo of the problem, so we can prevent these problems in the future.

4. May I get repair warranty?

We have one-year warranty in China, if you do not take the LED Lighting APART.

Payment:

1. We accept Alipay, West Union, TT. All major credit cards are accepted through secure payment processor ESCROW.

Shipping:

1. We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address.

2. The images shown are not the actual item and are for your reference only.

3. SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season.

4. Due to stock status and time differences, we will choose to ship your item from our first available warehouse for fast delivery .

Shipping time :

After paying the order, we promise to send the parcel within 24 hours (except holidays)

Returns

If items are damaged, please contact us within 24 hours of receipt.

Please contact us before sending back.

Please contact us before you put a dispute or want a partial refund/compensation

You agree to all of the above-listed policies upon ordering on aliexpress !